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403 N Henry ST, Alexandra, VA 22314

(833) 430-5735
Alyson Auto Warranty

Claims

Need a repair? Start your claim.

To start your claim and get repairs underway, call us. Our claims department is open Monday through Friday, 8:00 AM to 7:00 PM (CT), and Saturdays 8:00 AM to noon (CT). For mechanical breakdowns, please follow the procedure outlined in your contract.

Mechanical breakdown

Three steps to a covered repair

  1. Get the car to a shop

    If a covered part fails, stop driving to prevent further damage and take the vehicle to any ASE-certified repair facility, including your trusted local mechanic.

  2. Call us before work begins

    Call (833) 430-5735 during claims hours. We review the shop's diagnosis and authorize the covered repair under your contract.

  3. Pay only your deductible

    Authorized repairs are paid to the shop per your contract. You pay your deductible and any items that aren't covered, then drive away.

Maintenance claims

To file a maintenance claim, call us or email a copy of your invoice with proof of payment within 45 days of service.

Once approved, reimbursement is issued as a virtual Alyson Auto Warranty prepaid card. Please allow 2–3 weeks for processing and delivery. See our Terms and Conditions for a complete disclosure of fees.

What to have ready

Having these details at hand makes the call quicker and gets the repair authorized sooner.

  • Your contract number and the name on the contract
  • Your vehicle's year, make, model and current mileage
  • The repair shop's name and phone number
  • A short description of the problem and when it started

Questions about a claim? Send us a message or read the FAQ.

Free quote · No obligation · 30-day money-back guarantee

See what a plan for your car costs.

Answer a few quick questions about your car and our team will contact you with plan options and prices. Real people, no pressure.

Get my free quote (833) 430-5735
File a Claim | Alyson Auto Warranty